Medestra Support

Email contact@medestra.com and include your hospital, your name, the screen you were using, what you expected, and what happened. Do not send patient information, passwords, backup claim codes, or screenshots containing confidential patient data.

• Use Claim my account only with the email invitation or backup code supplied by your hospital administrator.
• Backup codes are eight characters, expire after 72 hours, and lock after five failed attempts. Ask an administrator to regenerate a code if needed.
• Use Forgot password for an already activated account. If the app says your account is not mapped or inactive, contact your hospital administrator.

Pull down to refresh after reconnecting. Planning and Future periods can accept time inputs; Complete periods are history and cannot be edited. Permanent doctors can submit time off and supported preferences. External doctors can submit availability using the time combinations configured by their hospital. Profile identity, eligibility, and allocations are administrator-managed.

Inbox messages go only between a doctor and authorized administrators at the same hospital. Closed threads are read-only until an administrator reopens them. Notification permission is optional and can be changed in device settings; the app still refreshes when reopened or reconnected.

Do not rely on support email or Medestra messaging for emergencies. Follow your hospital’s urgent staffing, switchboard, and clinical escalation procedures. Always confirm critical schedule changes through the official hospital process.

During the controlled beta, pilot contacts receive prioritized review on operational days. Include “Pilot” and your hospital name in the subject. Medestra will acknowledge security or account-access reports as soon as practicable; response times are not guaranteed until a hospital-specific support agreement is active.